Lowongan Kerja PT Philips Indonesia Philips is a diversified Health and well-being company, focused on improving people's lives through meaningful innovations As a world leader In health care. lifestyle and lighting Philips integrates technologies and design into people-centric solutions, based on fundamental customer insights.
PT Philips Indonesia invite you are young professionals to immediately join and cooperate with our company in the position of:
Customer Care - Administration
Jakarta
Aim of the job:
Responsible for executing all operational activities in the Customer Care Center ensuring maximum customer satisfaction by excellent customer call management
Key Areas of Responsibility:
• Answer customer calls and register them in the service management system
• Determine the routing of the customer call depending on the customers request and contract obligations
• Create service work orders it necessary
• Assign and dispatch Field Services Engineers (FSE's) to assign service orders based on the advice of the FSE with help desk / response center duty or the Team Lead ield Services (or Service Delivery Manager) in the district
• Order spare parts it required and inform FSE on delivery schedule
• Inform Customers about the status of their call and make detailed appointments
Requirement:
• Vocational level education or equivalent
• Experience in Customer Services or Customer relations
• Fluent in English, verbal and written in addition to local language
Closed Date : 15 Oktober 2014